Terms and Conditions

Last updated: July 11, 2025

Welcome to PetSpa (“PetSpa,” “we,” “us,” “our”). By accessing or using www.petspa.ch (the “Site”) and placing an order, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.

1. Definitions

  • Products: Items offered for sale on the Site.
  • Customer/You: Any individual or entity accessing the Site or purchasing Products.

2. Acceptance of Terms

By ordering, you confirm that you have read, understood, and agree to these Terms, our Privacy Policy, and any additional policies posted on the Site.

3. Orders & Payment

  • Order Acceptance: All orders are subject to availability and our right to accept or decline any order.
  • Pricing: Prices are in USD and exclude taxes, duties, and shipping fees, which are your responsibility.
  • Payment Methods: We accept major credit/debit cards. Payment is due at the time of ordering.

4. Shipping & Delivery

  • Carriers & Timing: We partner with third‑party carriers for worldwide shipping. Delivery typically takes 10–25 business days, depending on destination.
  • Tracking: A shipping confirmation with tracking information will be emailed once your order ships.
  • Delays: We are not liable for delays caused by customs, carrier issues, or force majeure events.

5. Returns & Refunds

Please refer to our separate Return & Refund Policy for full details on returns, refunds, and related procedures.

6. Intellectual Property

All content on the Site—including text, graphics, logos, images, and software—is owned by or licensed to PetSpa and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

7. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose.
  • Interfere with the Site’s security or functionality.
  • Post or transmit any harmful code, viruses, or spam.

8. Limitation of Liability

To the maximum extent permitted by law, PetSpa’s liability for any claim arising from or relating to your purchase or use of the Site is limited to the total amount paid by you for the applicable Product.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Your State/Country] without regard to conflict‑of‑law principles. Any dispute shall be resolved in the courts of [Your State/Country].

10. Changes to Terms

We reserve the right to modify these Terms at any time. Revised Terms will be effective upon posting. Your continued use of the Site after changes indicates your acceptance.

11. Contact Us

If you have questions or concerns, please email us at:
noumanjilani@gmail.com

Thank you for choosing PetSpa! By shopping with us, you acknowledge your agreement to these Terms and Conditions.